Shipping to the UNITED STATES (Lower 48 States):
We offer Free U.S. Shipping on orders over $100 for most of the brands & products that we carry. Some limitations may apply.
Shipping to CANADA:
We currently offer Free Canadian Shipping on orders over $100 for the following brands/products ONLY: Alpen Optics, Bresser, National Geographic & Explore Scientific.
Other brands/products may incur a shipping fee. Additionally, duties charges may also apply.
After your order is placed, you will receive an order confirmation email, which will contain your Order #. After your payment is processed, your order will ship within the next business day (excluding Holidays)!
Shipping times can vary depending on the product that you purchase. In most cases, you will receive your product(s) around 2-5 business days after it has been shipped.
Your order will ship using either FedEx Ground or UPS Ground.
Please note: We currently only ship within the contiguous United States (lower 48 states) & Canada. Some shipping restrictions may apply on specific brands & products. If you have any questions, please don't hesitate to email email@example.com, and we'll be happy to help.
After your order has been fulfilled & shipped, regular tracking updates will be sent to the email address that was used to place the order.
After you receive your Tracking #, it may take up to 24-48 hrs for the Carrier to display Tracking updates.
Order Cancellation Requests:
Any orders that haven't shipped yet, but that are cancelled & refunded by request of the customer, may be subject to a re-stocking fee. If the order has already shipped, then please refer to our Returns & Refund Policy below for full details.
Returns & Refund Policy
We believe in the brands that we work with and the products that we sell. And we want YOU to be 100% satisfied! This is why we offer a 30-Day Return Policy for the vast majority of the Brands/Products that we carry. See below for details regarding products that do NOT qualify for our 30 day Returns Policy.
Processing Returns (IMPORTANT):
To initiate a return, you MUST obtain an RMA number and the correct return address from us (we will provide both of these). Any returned shipments that do not contain a valid RMA number will not be accepted. NOTE: Items must be returned in their original packaging and condition.
To retrieve an RMA number, or for more details, please contact us at firstname.lastname@example.org!
If you would like to return your purchase for any reason within 30 days of receiving the product(s), we can only grant a refund if the items are returned in their original packaging and condition. To confirm that products are in their original packaging and condition, we may ask you (the customer) to provide photographs of the items before they are returned to us.
Refunds will be issued after the warehouse receives, inspects and processes your return (this may take upwards of 5-7 business days).
The customer will be responsible for covering the return shipping costs with FedEx or UPS, as well as the shipping costs associated with originally shipping the item(s) to the customer. Additionally, a re-stocking fee may apply - depending on the circumstances of the return.
If you wish to exchange the item for another product within 30 days of receiving it, you will be responsible for the return shipping costs, and may be charged a re-stocking fee.
When you receive your product(s), you should immediately inspect it to ensure that nothing is damaged or that your shipment isn't missing anything (additional products or accessories).
If you notice any damage upon delivery, please send photos to email@example.com as soon as possible and we will make the arrangements necessary to have your product returned, and have a replacement shipped to you at no extra cost!
Brands/Products that do NOT qualify for our 30 Day Return Policy:
Full Moon Optics
Full Moon Optics products do not qualify for our 30 day return policy. However, they instead qualify for a 14 day return policy.
APM products do not qualify for our 30 day return policy.
Athlon Optics products do not qualify for our 30 day return policy. However, if a product has a manufacturing defect or is damaged, we can have the product returned, repaired, and shipped back to you (alternatively, we can have an entirely new replacement product shipped to you) - as per Athlon's Lifetime Warranty.
Additionally, items that are special ordered, customized, or engraved - cannot be returned or refunded under our 30 day return policy.
If your engraved item needs to be repaired within 30 days of purchase, please reach out to us and we will have the product repaired or replaced, re-engrave if necessary, and return it to you in mint condition!
If you encounter a Warranty issue with any products that you have purchased from us, we will gladly serve as the liaison between you and the Manufacturer. This will ensure that you receive the best, and most attentive, service possible.
Please don't hesitate to reach out to us with any questions that you may have regarding Warranty. You can reach out to us via email, live chat, or give us a call during our posted hours at 1-800-860-3429.
OUR PRODUCTS INCLUDE THE FOLLOWING WARRANTY:
Your product is not only warranted to be free of defects in materials and workmanship for the lifetime of the product. Athlon will also repair or replace, at no charge to you, your product if you should damage it through normal use. No receipt needed, no registration required. This is a commitment that Athlon will be the best product you can buy for your money.
Barska being the manufacturer outlet honors Manufacturer warranties for Repair and/or new Replacement after the 30 day Standard Return Policy is expired. Please read the Warranty Card enclosed with product for details.
Binoculars – No-Fault Warranty
Binoculars – (Battery operated) One-Year Limited Warranty
Magnifiers – Limited Lifetime Warranty
Telescopes – One-Year Limited Warranty
EXPLORE SCIENTIFIC / EXPLORE FIRSTLIGHT / BRESSER / ALPEN OPTICS / NATIONAL GEOGRAPHIC:
Telescopes: *Limited* USA One Year Warranty once registered within 60 days
Microscopes: *Limited* USA One Year Warranty once registered within 60 days
Riflescopes: *Limited* USA Five Year Warranty once registered within 60 days
Waterproof Riflescopes: *Limited* Lifetime USA Warranty if registered within 60 days
Binoculars & Spotting Scopes: *Limited* USA Five Year Warranty once registered within 60 days
Waterproof Binoculars & Spotting Scopes: *Limited* Lifetime USA Warranty if registered within 60 days
Laser Rangefinders, Cameras and Electronics: *Limited* USA One Year Warranty once registered within 60 days
FULL MOON OPTICS:
Full Moon Optics products carry a limited 3 year warranty on all parts except the thermal core (thermal core include a 1 year warranty).
GERMAN PRECISION OPTICS (GPO):
GPO, USA is 100% confident that all our product will not only function perfectly, but will exceed your expectations. Therefore, GPO, USA has created an industry leading Spectacular Lifetime Warranty™. With outstanding professional service, we will take of our products before, during and after your purchase at no charge to you, EVER. No proof of purchase required. No warranty registration required.
All Luna Optics products carry a limited 1 year warranty.
All Levenhuk Telescopes, Microscopes, Binoculars and other optical products, except for accessories, carry a Lifetime Warranty against defects in materials and workmanship. Lifetime warranty is a guarantee on the lifetime of the product on the market. All Levenhuk accessories are warranted to be free of defects in materials and workmanship for six months from date of retail purchase. Levenhuk will repair or replace such product or part thereof which, upon inspection by Levenhuk, is found to be defective in materials or workmanship. As a condition to the obligation of Levenhuk to repair or replace such product, the product must be returned to Levenhuk together with proof of purchase satisfactory to Levenhuk.
This warranty does not cover consumable parts, such as bulbs (incandescent, LED, halogen, energy-saving and other types of bulbs), batteries (rechargeable and non-rechargeable), electrical consumables, etc.
LUNT SOLAR SYSTEMS:
This Warranty is extended by LUNT Solar Systems LLC to the original purchaser of the LUNT Solar Systems LLC product. LUNT Solar Systems LLC does not provide warranty service to used or second hand equipment. Lunt Solar Systems LLC warrants its products to be free of manufacturing and workmanship defects under normal use for a period of 5 years from the date of purchase. LUNT Solar Systems LLC will repair or replace such product or part thereof which upon inspection by LUNT Solar Systems LLC, is found to be defective in materials or workmanship.
This warranty does not extend to any product whose serial number has been defaced or altered, or to any product which LUNT Solar Systems LLC determines to contain a defect or malfunction caused by damage while in the possession of the consumer, this includes de-contacting of etalon. De-contacting of the etalon only occurs if the product is subjected to shock, i.e. dropped and/or banged. The above descriptions may include incorrect installation, maladjustment, misuse, negligence or servicing by the consumer, or by a failure on the part of the consumer to provide reasonable and necessary maintenance. Further, LUNT Solar Systems LLC reserves the right to disallow any products from warranty coverage that are deemed to have been received by the end customer in other than factory-sealed condition. All products are to be inspected by the customer when purchased. LUNT Solar Systems LLC is not responsible for damages or loss during the shipping process.
To initiate a return on an item that is covered by warranty, you MUST obtain an RMA number and the correct return address from us (we will provide both of these). Any returned shipments that do not contain a valid RMA number will not be accepted.
To retrieve an RMA number, or for more details, please email us at firstname.lastname@example.org!