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Shipping & Returns

Shipping Policy

Shipping to the UNITED STATES (Lower 48 States):

We offer Free U.S. Shipping on most orders over $100 USD. Some limitations may apply. 

Shipping to CANADA:

We currently offer Free Canadian Shipping on most orders over $100 USD. Some limitations may apply.

Order Confirmation:

After your order is placed, you will receive an order confirmation email, which will contain your Order #. After your payment is processed, your order will typically ship within the next 1-3 business days (excluding Holidays) for US orders & Canadian orders. 

Shipping Times:

Shipping times can vary depending on the product that you purchase. In most cases, you will receive your product(s) in around 3-5 business days after it has been shipped - for US orders, and 5-10 business days - for Canadian orders. Your order will typically ship using either FedEx or UPS.

Faster Shipping Requests: 

If you would like to request a faster shipping method that is not available as an option on our online checkout, please reach out to us at support@redcarpettelescopes.com, and we can provide a quote. 

Please note: We currently only ship within the contiguous United States (lower 48 states) & Canada. Some shipping restrictions may apply on specific brands & products. If you have any questions, please don't hesitate to email support@redcarpettelescopes.com, and we'll be happy to help.

Tracking Details:

After your order has been shipped to the final destination, regular tracking updates will be sent to the email address that was used to place the order.

After you receive your Tracking #, it may take up to 24-48 hrs for the Carrier to display Tracking updates.

Order & Pre-Order Cancellation Requests:

Any orders and/or pre-orders that haven't shipped yet, but that are cancelled & refunded by request of the customer, may be subject to a 5% re-stocking fee. If the order has already shipped, then please refer to our Returns & Refund Policy below for full details.  

Returns & Refund Policy

We believe in the brands that we work with and the products that we sell. And we want YOU to be 100% satisfied! This is why we offer a 30-Day Return Policy for the vast majority of the Brands/Products that we carry. See below for details regarding products that do NOT qualify for our 30 day Returns Policy.

Processing Returns (IMPORTANT):

To initiate a return, you MUST obtain an RMA number and the correct return address from us (we will provide both of these). Any returned shipments that do not contain a valid RMA number will not be accepted. NOTE: Items must be returned in their original packaging and condition.

To retrieve an RMA number, or for more details, please contact us at support@redcarpettelescopes.com!

Returns:

If you would like to return your purchase for any reason within 30 days of receiving the product(s), we can only grant a refund if the items are returned in their original packaging and condition. To confirm that products are in their original packaging and condition, we may ask you (the customer) to provide photographs of the items before they are returned to us. 

Refunds will be issued after the warehouse receives, inspects and processes your return (this may take upwards of 5-7 business days). 

The customer will be responsible for covering both the return shipping costs with FedEx or UPS, as well as the shipping costs associated with originally shipping the item(s) to them (the customer). Additionally, a minimum 5% re-stocking fee may apply.

Exchanges:

If you wish to exchange the item for another product within 30 days of receiving it, we can likely wave any shipping & re-stocking fees for you. However, in some cases, these fees may still apply. Please email us for full details at support@redcarpettelescopes.com. 

Product Condition:

When you receive your product(s), you should immediately inspect it to ensure that nothing is damaged or that your shipment isn't missing anything (additional products or accessories).

If you notice any damage upon delivery, please send photos to support@redcarpettelescopes.com as soon as possible and we will make the arrangements necessary to have your product returned, and have a replacement shipped to you at no extra cost!

Brands/Products that do NOT qualify for our 30 Day Return Policy:

Full Moon Optics

Full Moon Optics products do not qualify for our 30 day return policy. However, they instead qualify for a 14 day return policy. 

APM

APM products do not qualify for our 30 day return policy. However, they are covered by APM's 2 year limited warranty. 

Athlon Optics

Athlon Optics products do not qualify for our 30 day return policy. However, if a product has a manufacturing defect or is damaged, we can have the product returned, repaired, and shipped back to you (alternatively, we can have an entirely new replacement product shipped to you) - as per Athlon's Lifetime Warranty. 

Konus

Konus products do not qualify for our 30 day return policy. However, most of the Konus products that we carry include either a 2-year warranty, or lifetime warranty.

First Texas Products (Night Owl Optics / Bounty Hunter / Teknetics)

First Texas Products (Night Owl Optics / Bounty Hunter / Teknetics) do not qualify for our 30 day return policy. However, most Night Owl Optics, Bounty Hunter, and Teknetics products carry a minimum 1 year warranty (with some products carrying a 5 year warranty).

Refurbished Products

Refurbished products do not qualify for our 30 day return policy. All sales are final. 

Custom Orders

Additionally, items that are special ordered, customized, or engraved - cannot be returned or refunded under our 30 day return policy. 

If your engraved item needs to be repaired within 30 days of purchase, please reach out to us and we will have the product repaired or replaced, re-engrave if necessary, and return it to you in mint condition!

If you have any questions regarding our Returns & Refund Policy, please feel free to reach out to us at support@redcarpettelescopes.com.

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