Shipping Policy

Note: Due to certain shipping restrictions, some of the brands/products that we carry cannot be shipped to all of the countries that we sell to. You can view all shipping restrictions here. 

Shipping to the UNITED STATES (Lower 48 States):

We offer Free U.S. Shipping on most orders over $100 USD. Some limitations may apply. 

Shipping to CANADA:

We currently offer shipping across Canada. Some limitations may apply.

Order Confirmation:

After your order is placed, you will receive an order confirmation email, which will contain your Order #. After your payment is processed, your order will typically ship within the next 1-3 business days (excluding Holidays) for US orders & Canadian orders. 

If you did not receive an order confirmation email, please be sure to check your spam folder. If you still can't find any emails from us, please reach out to our support team at support@redcarpettelescopes.com.

Shipping Carriers:

Orders will typically ship with either FedEx or UPS Ground. Additionally, most high-value shipments will require a signature upon delivery. 

Shipping Transit Time:

Shipping times can vary depending on the product that you purchase. In most cases, you will receive your product(s) in around 3-5 business days after it has been shipped - for US orders, and 5-10 business days - for Canadian orders. 

Faster Shipping Requests: 

If you would like to request a faster shipping method that is not available as an option on our online checkout, please reach out to us at support@redcarpettelescopes.com, and we can provide a quote. 

Tracking Details:

After your order has been shipped to the final destination, regular tracking updates will be sent to the email address that was used to place the order.

After you receive your Tracking #, it may take up to 24-48 hrs for the Carrier to display Tracking updates.

Order & Pre-Order Cancellation Requests:

Any orders and/or pre-orders that haven't shipped yet, but that are cancelled & refunded by request of the customer, may be subject to a minimum 5% re-stocking fee. The re-stocking fee will be deducted from your refund. 

If the order has already shipped, then please refer to our Returns & Refund Policy below for full details. 

Custom Engraving/Artwork:

If you purchase a product from us with a Custom Engraving option selected (such as text engraving or artwork engraving, we will reach out to you right after your order is placed to request your engraving instructions. 

If we do not receive your engraving instructions within 2 business days after we request them, we will proceed with shipping your order without engraving. If you receive your order, and decide that you would like engraving, you will be responsible for shipping the product back to our facility in order to have the engraving completed. 

Returns & Refund Policy

We believe in the brands that we work with and the products that we sell. And we want YOU to be 100% satisfied! This is why we offer 30 Day Returns for the vast majority of the Brands/Products that we carry. See below for details regarding products that do NOT qualify for our 30 Day Return Policy.

IMPORTANT: When you receive your shipment, we advise that you inspect the product right away for any potential damage/issues. Not all of our brands/products fall within our 30-day Return Policy, and as a result, if you notice an issue with the product after the Return window has passed (whether it be 5 days, or 30 days) - we unfortunately will not be able to process a return. 

Processing Returns (IMPORTANT):

To initiate a return, you MUST obtain an RMA number and the correct return address from us (we will provide both of these). Any returned shipments that do not contain a valid RMA number will not be accepted. NOTE: Items must be returned in their original packaging and condition.

To retrieve an RMA number, or for more details, please contact us at support@redcarpettelescopes.com!

Returns:

If you would like to return your purchase for any reason within 30 days of receiving the product(s), we can only grant a refund if the items are returned in their original packaging and condition. To confirm that products are in their original packaging and condition, we may ask you (the customer) to provide photographs of the items before they are returned to us. 

In most cases, we will provide a Return Shipping Label to the customer. In other cases, we will request that the customer organize and purchase a Return Shipping label directly - using a Carrier of their choice (we recommend using a fully tracked service with UPS or FedEx).

Refunds will be issued after the warehouse receives, inspects and processes your return (this may take upwards of 5-7 business days). 

The customer will be responsible for covering both the return shipping costs, as well as the shipping costs associated with originally shipping the item(s) to them (the customer). Additionally, a minimum 10% re-stocking fee will apply. These fees will be deducted from the customers' refund. 

Grace Period for Tendering Return Packages to the Carrier:

Once a Return Request is authorized by us (Red Carpet), an RMA # and/or a Return Shipping Label will be issued to the customer. Upon receipt of the RMA # and/or Return Shipping Label, the customer will have a grace period of 5 business days to tender the package to the Carrier. If, by the 5th business day, there is no record of the package being received/scanned by the Carrier, we (Red Carpet) may cancel the Authorized Return at our discretion.  

Liability for Return Shipments:

It is the responsibility of the customer to ensure that any return packages are returned to us safely and securely. Given this, in cases where the customer returns the item(s) using a shipping service of their choice, we recommend that a fully tracked service is selected for any return shipments, and that return shipments are tendered to an official Shipping Carrier distribution centre (UPS, FedEx etc) - and not a 3rd party shipping/distribution centre.

Red Carpet Telescopes will not be liable for any items that are lost, stolen, and/or damaged in transit during return shipping. The customer will be responsible for dealing with any issues directly with the Carrier. 

Exchanges:

If you wish to exchange the item for another product within 30 days of receiving it, we will do our best to reduce any re-stocking fees (depending on the condition of the product) and/or return shipping fees. However, in most cases, these fees will still apply. Please email us for full details at support@redcarpettelescopes.com. 

Product Condition:

When you receive your package(s), you should immediately inspect both the packaging and the product(s) to ensure that nothing is damaged or that your shipment isn't missing anything (additional products or accessories).

If you notice any damage to your product(s) upon delivery - please send photos to support@redcarpettelescopes.com as soon as possible and we will make the arrangements necessary to have your product returned, and have a replacement shipped to you. If possible, your product(s) will need to be returned in all of its original packaging. 

If you notice that the packaging of your shipment is damaged, please do NOT throw the packaging away. Please take pictures of the packaging, and send it to support@redcarpettelescopes.com. 

Brands/Products that do NOT qualify for our 30 Day Return Policy:

Full Moon Optics

Full Moon Optics products do not qualify for our 30 day return policy. However, they instead qualify for a 14 day return policy. 

APM

APM products do not qualify for our 30 day return policy. However, they are covered by APM's 2 year limited warranty. 

Athlon Optics (United States only)

Athlon Optics products purchased in the United States do not qualify for our 30 day return policy. Instead, they qualify for 7-day returns (from the day of delivery). Return requests must be made within 7-days (from the day of delivery). However, if a product has a manufacturing defect or is damaged, we can have the product returned, repaired, and shipped back to you (alternatively, we can have an entirely new replacement product shipped to you) - as per Athlon's Lifetime Warranty. 

Athlon Optics (Canada only)

Athlon Optics products purchased in Canada do not qualify for our 30 day return policy. Instead, they qualify for 7-day returns (from the day of delivery). Return requests must be made within 7-days (from the day of delivery). However, if a product has a manufacturing defect or is damaged, we can have the product returned, repaired, and shipped back to you (alternatively, we can have an entirely new replacement product shipped to you) - as per Athlon's Lifetime Warranty. 

Hampton Nautical

Hampton Nautical products do not qualify for our 30 day return policy. Instead, they qualify for 5-day returns (from the day of delivery). Return requests must be made within 5-days (from the day of delivery). Furthermore, if a product is damaged, we must be notified within 5 days (from the day delivery). Once we are notified of any damage, arrangements will be made to either return and repair your product, or ship you a brand new one. 

Leupold (Canada only)

Leupold products do not qualify for our 30 day return policy. However, if a product has a manufacturing defect or is damaged, we can have the product returned, repaired, and shipped back to you (alternatively, we can have an entirely new replacement product shipped to you) - as per Leupold's Lifetime Warranty. 

Luna Optics

Luna Optics products do not qualify for our 30 day return policy. However, if a product has a manufacturing defect or is damaged, we can have the product returned, repaired, and shipped back to you, or we can have a new unit shipped to you - as per Luna's 1 year Warranty. 

Konus

Konus products do not qualify for our 30 day return policy. However, most of the Konus products that we carry include either a 2-year warranty, or lifetime warranty.

First Texas Products (Night Owl Optics / Bounty Hunter / Teknetics / Fisher Lab)

First Texas Products (Night Owl Optics / Bounty Hunter / Teknetics / Fisher Lab) do not qualify for our 30 day return policy. However, most Night Owl Optics, Bounty Hunter, Teknetics, and Fisher Lab products carry a minimum 1 year warranty (with some products carrying a 5 year warranty).

Newcon Optik

Newcon Optik products do not qualify for our 30 day return policy. However, all Newcon products carry a comprehensive 1 year warranty. 

Vaonis

Vaonis products do not qualify for our 30 day return policy. All sales are final. 

Refurbished Products

Refurbished products do not qualify for our 30 day return policy. All sales are final. 

Custom Orders

Additionally, items that are special ordered, customized, or engraved - cannot be returned or refunded under our 30 day return policy. 

If your engraved item needs to be repaired within 30 days of purchase, please reach out to us and we will have the product repaired or replaced, re-engrave if necessary, and return it to you in mint condition!

If you have any questions regarding our Returns & Refund Policy, please feel free to reach out to us at support@redcarpettelescopes.com.

Shipping Restrictions

Due to certain shipping restrictions, some of the brands/products that we carry cannot be shipped to all of the countries & territories that we sell to.

If you reside in a country that we cannot ship a specific brand/product to, feel free to reach out to us at support@redcarpettelescopes.com, and we can explore any potential solutions.

Please see below the list of brands/products that have certain shipping restrictions:

APM

Currently, we can only ship APM products to addresses within the United States. 

Barska - Riflescopes

We can ship most Barska products to addresses in the United States & Canada. However, due to import restrictions, we cannot ship Barska Riflescopes to Canada at this time. 

GPO (German Precision Optics) - Riflescopes

We can ship most GPO products to addresses in the United States & Canada. However, due to import restrictions, we cannot ship GPO Riflescopes to Canada at this time. 

Garrett

Currently, we can only ship Garrett products to addresses within Canada.

Luna Optics

Currently, we can only ship Luna Optics products to addresses within the United States. 

Leupold Optics

Currently, we can only ship Leupold Optics products to addresses within Canada.

Levenhuk

Currently, we can only ship Levenhuk products to addresses within the European Union (EU).

XP

Currently, we can only ship XP products to addresses within Canada.