Shipping & Returns

Shipping Policy

Shipping to the UNITED STATES (Lower 48 States):

We offer Free U.S. Shipping on orders over $100 for most of the brands & products that we carry. Some limitations may apply. 

Shipping to CANADA:

We currently offer Free Canadian Shipping on orders over $100 for the following brands/products ONLY: Alpen Optics, Bresser, National Geographic & Explore Scientific.

Other brands/products may incur a shipping fee. Additionally, duties charges may also apply. 

Order Confirmation:

After your order is placed, you will receive an order confirmation email, which will contain your Order #. After your payment is processed, your order will ship within the next business day (excluding Holidays)!

Shipping Times:

Shipping times can vary depending on the product that you purchase. In most cases, you will receive your product(s) around 2-5 business days after it has been shipped.

Your order will ship using either FedEx Ground or UPS Ground.

Please note: We currently only ship within the contiguous United States (lower 48 states) & Canada. Some shipping restrictions may apply on specific brands & products. If you have any questions, please don't hesitate to email support@redcarpettelescopes.com, and we'll be happy to help.

Tracking Details:

After your order has been fulfilled & shipped, regular tracking updates will be sent to the email address that was used to place the order.

After you receive your Tracking #, it may take up to 24-48 hrs for the Carrier to display Tracking updates.

Order Cancellation Requests:

Any orders that haven't shipped yet, but that are cancelled & refunded by request of the customer, may be subject to a re-stocking fee. If the order has already shipped, then please refer to our Returns & Refund Policy below for full details.  

Returns & Refund Policy

We believe in the brands that we work with and the products that we sell. And we want YOU to be 100% satisfied! This is why we offer a 30-Day Return Policy for the vast majority of the Brands/Products that we carry. See below for details regarding products that do NOT qualify for our 30 day Returns Policy.

Processing Returns (IMPORTANT):

To initiate a return, you MUST obtain an RMA number and the correct return address from us (we will provide both of these). Any returned shipments that do not contain a valid RMA number will not be accepted. NOTE: Items must be returned in their original packaging and condition.

To retrieve an RMA number, or for more details, please contact us at support@redcarpettelescopes.com!

Returns:

If you would like to return your purchase for any reason within 30 days of receiving the product(s), we can only grant a refund if the items are returned in their original packaging and condition. To confirm that products are in their original packaging and condition, we may ask you (the customer) to provide photographs of the items before they are returned to us. 

Refunds will be issued after the warehouse receives, inspects and processes your return (this may take upwards of 5-7 business days). 

The customer will be responsible for covering the return shipping costs with FedEx or UPS, as well as the shipping costs associated with originally shipping the item(s) to the customer. Additionally, a re-stocking fee may apply - depending on the circumstances of the return.  

Exchanges:

If you wish to exchange the item for another product within 30 days of receiving it, you will be responsible for the return shipping costs, and may be charged a re-stocking fee. 

Product Condition:

When you receive your product(s), you should immediately inspect it to ensure that nothing is damaged or that your shipment isn't missing anything (additional products or accessories).

If you notice any damage upon delivery, please send photos to support@redcarpettelescopes.com as soon as possible and we will make the arrangements necessary to have your product returned, and have a replacement shipped to you at no extra cost!

Brands/Products that do NOT qualify for our 30 Day Return Policy:

Full Moon Optics

Full Moon Optics products do not qualify for our 30 day return policy. However, they instead qualify for a 14 day return policy. 

APM

APM products do not qualify for our 30 day return policy.

Athlon Optics

Athlon Optics products do not qualify for our 30 day return policy. However, if a product has a manufacturing defect or is damaged, we can have the product returned, repaired, and shipped back to you (alternatively, we can have an entirely new replacement product shipped to you) - as per Athlon's Lifetime Warranty. 

Custom Orders

Additionally, items that are special ordered, customized, or engraved - cannot be returned or refunded under our 30 day return policy. 

If your engraved item needs to be repaired within 30 days of purchase, please reach out to us and we will have the product repaired or replaced, re-engrave if necessary, and return it to you in mint condition!

 

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